Meet Dr Sze-Yuan Ooi, he’s an interventional cardiologist at Eastern Heart Clinic.
He explains how the clinic manages the process of tracking patient satisfaction and outcomes from patients admitted to the clinic for a heart procedure.
He says Eastern Heart Clinic is one of only a few units in Australia to use such comprehensive patient tracking and follow up measures.
This process enables the clinic to deliver patient satisfaction and outcomes that are consistently above the benchmark.
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